Pregnancy and birth can be an unpredictable process and this may impact the volume of cord blood collected or the ability to collect cord blood and tissue at all.
While it happens infrequently, if we are unable to collect and store your baby’s cord blood or tissue, refunds will be assessed as follows:
i. The Company offers a full product refund if, for any reason, the Cord Blood product or Cord Tissue product is not collected or stored.
ii. If the Cord Blood cannot be stored and the Cord Tissue is stored, Cord Tissue-only fees will be charged in accordance with your chosen payment plan and payment method specified at enrollment. If the Cord Tissue cannot be stored and the Cord Blood is stored, Cord Blood-only fees will be charged in accordance with your chosen payment plan and payment method specified at enrollment.
iii. If you elect to cancel your Cord Blood and or Cord Tissue contract prior to the birth of your baby, the Company will refund all monies paid.
iv. In accordance with company standards, If the initial cell count screening or any other test results are such that the Cord Blood and or Cord Tissue is not suitable for processing and storage, Clients will be consulted and refunded all monies paid.
v. If Clients elect to cancel their contract after the Cord Blood and or Cord Tissue is stored and the sample was deemed suitable for processing and storage:
1. Clients are not eligible for a refund
2. All “Initial Fees” which includes, couriers, testing, collection kit and laboratory processing costs of cord blood and or cord tissue samples must be paid in full.